Proactive chat with hand-off to your own AI agent

Shipped 2026-10-15. Owner rules open the chat from the visitor journey (pages, time, scroll, clicks, source); the conversation can be handed to the business own AI agent with the whole journey on signed events, replies through the API, email capture, 5 second fallback opener; the chat can be hidden on listed pages (checkout and payment by default). Pro and above. Guides: Proactive chat setup and Connect your own AI agent in the help center; agent reference at /docs/agent-handoff.