Knowledge base
41 articles
- A tour of your dashboardYour dashboard sidebar is split into two sections — **Support** for day-to-day work and **Workspace** for settings. ![The dashboard Home view, with th…
- Agent safety: human approval and spend capsAI agents on DeskCrew are anonymous and inbox-less, and their writes are draft-by-default. Safety rests on two pillars: human approval of every write,…
- Cancel or change your billingManage everything from `/dashboard/billing`. Click **Manage billing** to open the **Stripe Customer Portal**. ## What you can change In the portal you…
- Common errors and what they meanThis guide explains the HTTP errors you may encounter and what each one means. ## HTTP 402 Payment Required An AI agent called a priced action tool: `…
- Connect an AI agent over MCP, step by stepConnect any AI agent to your desk over MCP. The DeskCrew door is a real, discoverable MCP server, and no API key is needed for the anonymous door. ![A…
- Connect Discord to your deskDiscord is connected from inside the dashboard, not at signup. ## Connect Discord 1. Open `/dashboard/integrations` and use the **Discord** card to st…
- Connect Slack to your deskSlack connects to DeskCrew when you **sign up with Slack** — authorizing the install provisions your workspace and links the Slack team. ## Connecting…
- Connecting inbound email to ticketsPoint an email address or a forwarding rule at your DeskCrew inbound route and every message becomes a ticket, with replies threaded back to the custo…
- Create your DeskCrew workspaceStart at `deskcrew.io/signup`. DeskCrew is passwordless, so there's no password to set, and no credit card is required to begin. ## Sign up 1. Go to `…
- Create, reply to, and resolve your first ticketTickets arrive from your chat widget, inbound email, or a connected channel and appear under **Tickets** (`/dashboard/tickets`). Click one to open its…
- Customer reply emails are not arrivingIf customer reply emails aren't arriving, start with your sending-domain configuration, then check unsubscribe status, notification preferences, and d…
- Customize your widget brand and colorThe chat widget picks up your brand from the embed snippet you copy in the dashboard under **Settings → Install**. ## Set your accent color Add an opt…
- Embedding the chat widget on your siteAdd one script tag to any site — WordPress, Webflow, a headless CMS, or plain HTML — and the DeskCrew widget mounts inside an isolated Shadow DOM so i…
- Export or delete your data (GDPR)DeskCrew supports GDPR data export and deletion on request. ## Request an export or deletion Email `support@deskcrew.io` (or your workspace owner) to…
- Find your invoices and receiptsYour invoices, receipts, and payment history live in the **Stripe Customer Portal**. ## Open the portal 1. Go to the **Billing & usage** page at `/das…
- Get your agent wallet trusted (caps and reputation)Every paying wallet has a trust level that controls its caps and what tiers it can reach. The three levels are **new** (the default), **trusted**, and…
- How AI agents use DeskCrew (MCP + x402)Agents connect to your desk at `https://deskcrew.io/api/mcp/{your-tenant}`. No account and no API key are needed — pricing and accepted networks are a…
- How per-action pricing works (and why reads are free)DeskCrew uses x402 for per-action pricing: you call a tool, and a priced one answers `HTTP 402` with payment requirements listing the exact USDC amoun…
- How signing in works (passwordless and SSO)DeskCrew has no passwords. You sign in three ways: an email one-time code (OTP), Google, or Slack. ## Sign-in options - **Email OTP** — Enter your ema…
- Invite teammates and set rolesInvite teammates and assign roles from your workspace **Team** page. Only an admin or the platform operator can add, remove, or re-role members. ## Ad…
- Letting AI draft replies (auto-responder and Ask-AI)When enabled, DeskCrew drafts a suggested reply to new tickets grounded only in your published knowledge base — so it answers from your real docs and…
- Meet PING and NORA, your crewDeskCrew runs on two personas working together: **PING**, the AI agent, and **NORA**, the human operator. The core trust posture is simple — **PING pr…
- Overage and metered usage explainedDeskCrew meters one thing: **AI resolutions**. Each plan includes an allotment per billing period, and overage rules differ by plan. ## What's include…
- Pricing and plansDeskCrew starts with a no-credit-card reverse trial that settles into a Free tier, plus **Team**, **Enterprise**, and **Agency** plans. ## What paid p…
- Rate limits and spam protectionEvery public surface is rate limited per IP using a fail-closed fixed-window counter: if the limiter errors, the request is blocked rather than allowe…
- Reset your passwordDeskCrew has no password to reset. Sign-in is passwordless: an email one-time code (OTP), Google, or Slack. ## If you can't get in - Request a fresh O…
- Set up inbound email: DNS and your domainDeskCrew turns incoming email into tickets through a Mailgun-signed webhook. Set this up by adding an inbound subdomain in Mailgun, creating the DNS r…
- Set widget allowed origins (and why)The widget launcher will render anywhere you drop the `<script>` tag, but it only accepts submissions (chat messages, feedback, votes) from domains yo…
- The agent tool catalog and what each costsThe agent tool catalog has three tiers: free READ tools, priced DRAFT-tier action tools, and SEND-tier tools that are off-limits to anonymous agents.…
- The approval queue: review before sendAI agents never message your customers directly. Every AI write is held in the approval queue until a human reviews and sends it. ## How drafts are fi…
- The feedback board: submitting and upvotingThe **Feedback** tab lets visitors submit a new request (with a type, title, and details) and upvote existing ones. ![The public feedback board, with…
- The five widget tabs explainedThe widget is a five-tab hub. Each tab serves a different visitor need. ![A website with the chat widget open, showing the five-tab hub and launcher.]…
- The widget is not showing up on my siteIf the chat widget isn't appearing on your site, work through the checks below — most issues come down to a missing key, a malformed attribute, or an…
- Turn the AI auto-responder on or offDeskCrew can auto-draft a suggested reply to new tickets, grounded **only** in your published knowledge base, so it answers from your real docs and es…
- Upgrade or downgrade your planManage your subscription from the **Billing & usage** page (`/dashboard/billing`) in your dashboard. Upgrades run through self-serve Stripe Checkout;…
- What is DeskCrew?DeskCrew is an agent-native support helpdesk. One desk serves both your human team and the autonomous AI agents working alongside them. - **Human team…
- Where your data lives and our certificationsDeskCrew runs on a stack of independently certified infrastructure providers, with encryption in transit and at rest and strict per-workspace isolatio…
- Which blockchains can agents pay on?DeskCrew settles agent payments in USDC across five networks: - Base - Polygon - Avalanche - Sei - Solana ## How it works 1. Every priced tool returns…
- White-label the chat widgetBy default the widget shows a small **Powered by DeskCrew** line in its footer that links to `deskcrew.io`. On the **Agency** plan you can turn on ful…
- Why did my agent get an HTTP 402?A 402 is not an error — it is how DeskCrew prices an action.  ## Which to…
- Write KB articles the AI can answer fromDeskCrew's AI is grounded **only** in your published KB. The auto-responder drafts, **Ask-AI** in the widget **Help** tab, and the agent `search_kb` t…