What Happens to Your Data When You Cancel Your Subscription
When you cancel a paid plan, your account moves to the Free tier. Nothing is deleted.
What you keep, permanently
- Every ticket and its full conversation history stays visible in your dashboard
- Every knowledge base article stays intact
- Your public board, roadmap and changelog stay public if you had them enabled
There is no grace period after which your data disappears, because we run no deletion job. Your workspace data stays in your account.
What changes
You drop to Free limits: about 100 conversations a month and about 25 AI drafts a month. Paid features switch off:
- White-label and custom domain
- Email-to-ticket forwarding
- Slack and Discord integrations
- CSAT surveys
- Outbound webhooks
- Multi-widget
- AI resolutions beyond the free monthly allowance
Your chat widget keeps working inside the Free allowance.
Coming back
Resubscribe to Pro ($29/mo or $290/yr) or Team ($79/mo or $790/yr) and every paid feature switches straight back on. Your knowledge base, ticket history and settings are all preserved, so there is nothing to reconfigure and no downtime.
Before you cancel
If you are leaving because something specific is not working, contact support first. There may be a setting or a plan that solves it.