Connecting inbound email to tickets

Point an email address or a forwarding rule at your DeskCrew inbound route and every message becomes a ticket, with replies threaded back to the customer automatically.

Customer email flows through Mailgun into a DeskCrew ticket

How threading works

DeskCrew verifies inbound mail signatures.
It uses Reply-To threading so an entire back-and-forth stays on one ticket.

Tip: Configure your sending domain so customer reply notifications come from your own brand instead of a generic address.