The widget is not showing up on my site

If the chat widget isn't appearing on your site, work through the checks below — most issues come down to a missing key, a malformed attribute, or an origin that isn't allowed.

Check the install snippet

Confirm the snippet from Settings → Install is present once on the page.
Make sure it includes the required data-key (your public, origin-locked widget key). The launcher won't load if data-key is missing or the <script> tag can't be found.
Verify data-board matches ^[a-z0-9-]+$ (lowercase letters, numbers, hyphens).

Note: The widget renders inside a Shadow DOM, so host-page CSS won't hide it — but a Content-Security-Policy that blocks the script's domain will.

If the panel opens but submits fail

The launcher renders anywhere, but it only POSTs (sends messages, votes, Ask-AI) from origins you list under Settings → Install → Allowed Origins. If you can open the panel but submits fail, add your exact domain there.

Warning: A wrong key or a disallowed origin both return an identical generic 403, so double-check both.

Still stuck?

Open the browser console and look for any [deskcrew] warning.