DeskCrew

Install DeskCrew on Craft CMS

Add live chat, AI answers, and a help center to a Craft CMS site from the control panel. No template changes.

Requirements

  • Craft CMS 4.0+ or 5.0+
  • A DeskCrew workspace (free plan works) and your widget key from Dashboard → Widget (it starts with pub_)

Install

From the Plugin Store: search for DeskCrew in your control panel's Plugin Store and click Install.

Via Composer:

composer require deskcrew/craft-deskcrew
php craft plugin/install deskcrew

Configure

  1. In the control panel, open Settings → Plugins → DeskCrew.
  2. Paste your widget key.
  3. Optional: set the launcher position, a greeting, and a board slug. The accent colour follows your workspace branding automatically unless you pin one here.
  4. Save. The widget is live on your front end immediately.

Notes

  • Your site's domain is allowed automatically when the plugin registers the widget, so there is no origin allow-list step.
  • Headless Craft site? Skip the plugin and paste the widget script tag into your front end instead; the plugin's injection only applies to Twig-rendered pages.
  • Every chat becomes a ticket in your DeskCrew inbox, with replies delivered in-chat and by email when the visitor leaves an address.
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