Meet PING and NORA, your crew
DeskCrew runs on two personas working together: PING, the AI agent, and NORA, the human operator. The core trust posture is simple — PING proposes, NORA disposes, and nothing reaches a customer until a human approves.
PING — the AI agent
- Triages tickets, pulls context, and writes draft replies and proposed resolutions.
- Is anonymous and inbox-less.
- Connects over MCP at
https://deskcrew.io/api/mcp/<your-tenant-slug>, paying per action in USDC via x402.
NORA — the human operator
- Reviews everything PING produces, edits if needed, and approves before anything ships.
Every AI write lands in the approval queue as a draft (an ai_draft or resolution_proposal) rather than going out directly.
Note: Nothing reaches a customer until a human approves — this is the core trust posture of DeskCrew.