Connect Slack to your desk

Slack connects to DeskCrew when you sign up with Slack — authorizing the install provisions your workspace and links the Slack team.

Connecting

Authorizing the install requests these bot scopes:

chat:write
channels:read
channels:history

Note: Only a Slack workspace admin or owner can bootstrap a brand-new DeskCrew workspace this way. Re-installs only grant access to people who are already members.

How it works once connected

New tickets post as a thread into your chosen Slack channel.
Replies sync both ways, so your team can work tickets without leaving Slack.

Manage the connection

Pick or change the channel that receives tickets at /dashboard/onboarding (the Integrations page shows a Change channel link for this).
Confirm the connection and team name under Settings → Integrations in the dashboard.