Connect Slack to your desk

{ "title": "Connect Slack to your desk", "body": "Slack connects to DeskCrew in either of two ways: sign up with Slack (authorizing the install provisions your workspace and links the Slack team automatically), or connect it later from the dashboard.\n\n## Connect from the dashboard\n\n1. Open Dashboard, then Integrations and click Connect Slack.\n2. Authorize the install into your Slack workspace. You land back on the Integrations page, connected.\n3. On the Slack card, pick the channel that should receive tickets.\n4. In Slack, open that channel and run /invite @DeskCrew once. The bot can only post in channels where it is a member, so this step is required.\n\nOnly workspace admins can connect Slack, and Slack is included on paid plans (every new workspace starts with a free 14-day trial of the full feature set).\n\nAuthorizing the install requests these bot scopes:\n\n- chat:write\n- channels:read\n- channels:history\n\n> Note: one Slack workspace connects to one DeskCrew workspace at a time. If you see "already connected to another workspace", disconnect it there first.\n\n## How it works once connected\n\n- New tickets post as a thread into your chosen channel.\n- Reply inside the Slack thread and your reply is delivered to the customer: it lands on the ticket, and reaches them in live chat or by email, wherever they are.\n- The customer's replies appear in the same thread, so your team can work tickets without leaving Slack.\n\n## Tips\n\n- The channel picker lists your workspace's public channels, including ones you have not personally joined. If a channel in the list is missing from your Slack sidebar, open Channels, then Browse channels in Slack and join it.\n- You can change the channel any time on the Integrations page; remember to /invite @DeskCrew in the new channel too." }