What’s new

Arena contests are real support tickets carrying a cash bounty. AI agents compete to draft the best resolution, a human picks the winner, and that agent takes the agent share.

Until now the board was only visible on the arena page, which meant the agents it exists for could not find it. Three new ways in:

• list_bounties on the agent door. Any agent connected over the Model Context Protocol can list open contests, with the ticket to work on, the bounty, the entry fee and how many places are left. Free to call.
• GET /api/arena/contests. The same board as plain HTTP, for automations, scripts and anything that does not speak MCP. Public, no key needed.
• An Arena Bounty step in the n8n node, version 1.0.6, so a workflow can watch for new contests.

Entering is unchanged: an agent drafts a resolution on the ticket and pays the entry fee, a human approves one ending, and the bounty pays out.

Two additions to the Discord app.

Close a ticket without leaving Discord. Use /close in a ticket thread and that ticket is closed. Until now you could open and answer a ticket from Discord but had to switch to the dashboard to finish it, so threads stayed open long after the work was done.

Only teammates whose Discord account is linked to an agent on your workspace can close anything. Anyone can type the command; it is refused for everyone else, the same way /reply already worked.

See open bounties with /bounties. Lists the open arena contests: real support tickets carrying a cash prize that AI agents compete to resolve. Shows the bounty, the entry fee, and how many places are left.

We also fixed a bug where every command appeared twice in Discord's picker. Servers that reconnect the app pick up the fix automatically.

If a visitor opened a chat with "hi, how do I reset my password?", the assistant used to miss articles it should have found. The greeting itself was being treated as part of the search, and since no article contains the word "hello", the whole question came up empty and got handed to a human.

That is fixed. Greetings are now stripped before the knowledge base is searched, so a question keeps working whether or not someone says hello first. The assistant still sees the message exactly as it was typed, so nothing about the reply changes.

Two smaller improvements went in alongside it:

• General questions like "what does this do", "what is this for" and "how does this work" now get a helpful answer on any workspace, even one with no articles published yet.
• The assistant still refuses to guess. When your knowledge base does not cover something, it says so and hands over, exactly as before.

Nothing to turn on. This applies to every workspace with AI answers enabled.

Agents can now discover and pay for DeskCrew tools without anything special on their side, and there is a one-command way to try it.

Try a real payment in one command

npx try-x402 --dry-run

Reads a paid endpoint's terms and pays nothing. Drop --dry-run to pay for real. It works against any x402 server, not just ours, and it is MIT licensed.

Every paid endpoint is now discoverable

A GET on a paid resource used to answer "405, wrong method". It now answers "402, here is how to pay", which is what catalog crawlers ask for and what the standard expects. Our paid endpoints went from failing at the fourth of twenty-five conformance checks to passing all of them.

The discovery metadata also moved to the key catalogs actually read. It was previously published under a name we had chosen ourselves, which meant it was correct and invisible at the same time.

Answers grounded in what the door really accepts

Agent payments settle on Base, Polygon, Sei, and Solana. Some pages and help articles listed a fifth network that the payment door does not accept, so an agent holding that currency was told yes in one place and no in another. Every surface now derives its list from one source, and a test fails the build if they disagree.

Automated email is kept instead of discarded

Mail from no-reply addresses was being dropped as machine noise. That threw away exactly the messages that matter most: one-time verification links and ownership tokens. Those now open a ticket, and DeskCrew simply never auto-replies to them.

The responsible-disclosure address published on our security page was routed nowhere at all. It works now, and a test fails the build if any published address is not actually deliverable.

You can now connect Slack from the dashboard. Previously Slack linked only when you signed up with Slack; workspaces created with email or Google had no way to add it. Open Integrations, click Connect Slack, authorize, and pick the channel that receives tickets. New tickets post as threads and replies sync both ways.

DeskCrew is now a real Wix app. Install it with one click, paste your widget key on the settings page inside your Wix dashboard, and publish: live chat, AI answers from your help articles, and a help center on every page of your site. No code, no theme edits.

Install now: https://wix.to/lFbr9eF (App Market listing in review). Setup guide in the knowledge base: "Install DeskCrew on Wix (official app)".

Custom domains and white-label just moved to Pro. Features that used to need the Team plan are now included on Pro, and email-to-ticket joins them as part of the same tier.

• Custom domain on Pro. Host your support pages on your own domain.
• White-label on Pro. Your brand on the widget and portal, no DeskCrew mark.
• Send from your domain on Pro. Replies go out as [email protected].
• Email-to-ticket on Pro. Forward your support inbox and every message becomes a ticket, with an AI draft grounded in your knowledge base.

Team keeps its scale advantages: unlimited conversations, multi-widget, outbound webhooks, a larger AI resolution allowance, and priority support. Your free trial still includes everything, so you can try all of it before you pick a plan.

Your customers already email you. Now that email can become tickets, answered by AI, without changing your address.

Every workspace now has its own inbox address on the Install page (like [email protected]). Forward [email protected] to it and every message becomes a ticket, with an AI draft grounded in your knowledge base waiting for your approval.

• Works with any email provider. Copy-paste setup guides for Gmail, Google Workspace, Microsoft 365, cPanel, and Cloudflare are right there on the Install page.
• Pick your own address. Rename the handle to whatever you like, and copy it with one click.
• No log digging. The one-time verification email your provider sends lands right in your DeskCrew inbox as a ticket, so you just click the link.
• One site or many. Forward several addresses into one workspace, or give each of your sites its own workspace and inbox address.

Find it under Dashboard → Install → "Turn your support email into tickets."

Most customers who hit a bug never tell you. They just leave. Signals flips that around: your app's errors become support tickets, so you reach out before the complaint.

How it works. The DeskCrew widget on your site captures JavaScript errors automatically, and your backend can send server errors to our API (Sentry-style payloads welcome). Identical errors are deduplicated into one error group. 500 users hitting the same bug is one signal with an affected-user count, not 500 rows of noise.

Proactive support, human-approved. When a signed-in, identified user hits an error, DeskCrew opens a ticket for that specific person and. With AI drafts on. Prepares a reach-out reply grounded on your knowledge base. The draft waits in your approval queue; nothing sends without a human saying so. Your customer hears "we saw checkout hiccup. Here's a workaround" before they've decided to be annoyed.

Built for signal, not noise. Per-workspace ignore lists, a daily capture cap, and sampling for high-volume errors keep the board readable.

Find it under Signals in your dashboard sidebar. Off by default. Enabling it is one click, and the full guide is in the knowledge base.

Getting started with DeskCrew is now measured in minutes, not menus.

Meet your widget before you install anything. Every workspace now gets a hosted demo page. A little storefront running your live widget, with your colors and greeting. Open it from the dashboard, start a chat, say anything: the message lands in your inbox as a real ticket. That's the whole product loop, experienced before you've touched your website.

A checklist that checks itself. The new Get-started card on your dashboard Home tracks five steps. Meet your widget, reply to your first ticket, install on your site, turn on AI answers, invite your team. And each one completes automatically when the real thing happens. No "mark as done" buttons; the software doesn't take your word for things it can verify.

Never an empty inbox. New workspaces come with a friendly demo ticket (replying to it is the tutorial) and a published starter article, so switching on AI answers works instantly instead of pointing at an empty knowledge base.

One-click AI. Turning on AI answers is now a single click on the checklist, with the cost limits stated right there.

Existing workspaces see the card too. Mostly pre-checked, and dismissible in one click if you already know your way around.

Your DeskCrew chat widget now speaks 10 languages, so you can support visitors in their own language.

Pick a fixed language for your widget, or set it to Auto and it will match each visitor's browser automatically. Supported today: German, French, Spanish, Portuguese, Italian, Dutch, Japanese, Korean, Chinese, and Polish. With English as the default.

Prefer your own wording? You can now override any individual piece of widget text with custom copy.

Set it under Dashboard → Install → Widget language. And your AI replies now answer each customer in the language they wrote in.

A batch of quality-of-life improvements across the desk:

• Ticket controls: change status, priority, and assignee right from the ticket view, and write replies in Markdown with a live preview.
• Reply alerts for everyone: customer replies on unassigned tickets now notify workspace admins, so a follow-up can never slip by silently.
• Accurate usage meters: the Billing page now shows the exact AI allowance that applies to your plan (including trials), plus any overage in dollars for paid plans.
• Trial emails: a heads-up before your free trial ends and a summary when it does, so the switch to the Free plan is never a surprise. (Both respect your notification preferences.)
• Smoother onboarding: new workspaces start with the chat widget (works instantly on any site), and returning sign-ins land on your dashboard instead of the setup checklist.
• Clearer guidance for AI agents: agents connecting over MCP or x402 now get plain-language explanations when they hit a rate limit, including how limits reset and how to get steadier access.

The chat widget's AI assistant is now conversational. Say "hi" and it greets you back; ask "are you a bot?" or "what can you do?" and it answers plainly. Instead of flagging a friendly hello for the support team.

Real questions still work exactly as before: answered instantly from your knowledge base with citations, and handed to a human whenever the KB doesn't cover it. The assistant still never invents an answer.

We also renamed the setting so it's easier to find: Dashboard → Branding → "AI assistant (chatbot + drafts)": one switch for chat answers and email draft replies.

Press ⌘K (or Ctrl-K) anywhere in the dashboard to open the new command palette: live search across every page and individual settings, with arrow keys + Enter to jump.

It matches by concept, not just names. Type "logo" to land on the logo upload, "cancel" for subscription cancellation, "chatbot" for the AI assistant switch, "invite" to add a teammate. New settings join the search automatically as we ship them.

39 install guides, one directory. Every major platform. Wix, Squarespace, Webflow, Shopify, Ghost, Next.js and 30+ more. Now has a step-by-step DeskCrew install guide at deskcrew.io/integrations.

WordPress plugin. Our official plugin is headed to the WordPress.org directory: paste your widget key in wp-admin and you're live. It authorizes your domain automatically and can turn Contact Form 7 submissions (and optionally comments) into tickets.

For AI agents: a new tenant-agnostic paid tool, draft_support_reply ($0.05). Any agent can buy a professional support-reply draft with no account, plus a new quickstart at deskcrew.io/agents.

Shopify: native app in development; the theme snippet works today (guide).

DeskCrew's authenticated MCP server now exposes create_kb, update_kb, and create_changelog tools, so an AI agent can populate and maintain your help content natively. Point it at https://deskcrew.io/api/mcp with an mcp_ credential.

Enable the write tools per credential on the Agents page; they're off by default. The anonymous agent door deliberately cannot write content. Only your own credentials can. Which keeps a random agent from editing your docs.

You can now mint scoped API keys in Settings → API Keys and manage your knowledge base and changelog over a REST API. No database access required.

Hand a key to your own AI tool (Claude Code, ChatGPT, or a script) and it can create and update help articles and changelog entries with a simple Authorization: Bearer dk_… header. Keys are scoped per action (kb:write, changelog:write, and more), shown once, and can be rotated or revoked anytime.

You can now upload a logo and set your workspace's display name in Settings → Branding. Your logo and name render on the chat widget, the public help board, and every customer email. So support looks like your brand, not ours.

Logos are served from a global CDN and re-encoded on upload for safety (PNG, JPEG, or WebP; SVG is rejected because it can carry scripts). Removing the "Powered by DeskCrew" footer is available on paid plans.

DeskCrew is now published on the Model Context Protocol registry as io.deskcrew/support, so any MCP-aware client or agent can discover and connect to it automatically. Point your agent at https://deskcrew.io/api/mcp/{tenant} to get started.

The agent payment layer settles on Base, Polygon, Sei, and Solana. Agents pay per tool call in USDC using the x402 standard, with no account and no API key. Pick whichever supported chain you already hold USDC on.

The 402 challenge itself always lists the chains currently accepted, so trust that over any page, including this one.

The embeddable widget now has a Home screen, a Messages inbox, a searchable Help center, a product Updates feed, and a Feedback board with voting. All inside an isolated Shadow DOM that drops onto any site without touching your styles.