DeskCrew

Install DeskCrew in n8n

Automate your desk from any n8n workflow: create tickets, post replies, publish knowledge-base articles and changelog entries, and file issues.

Install the node

  1. In n8n, open Settings → Community Nodes → Install.
  2. Enter n8n-nodes-deskcrew and confirm.
  3. The DeskCrew node appears in the node picker.

Connect your workspace

  1. In DeskCrew, open Dashboard → API keys and create a key. Grant only the scopes your workflows need: tickets:read, tickets:write, tickets:reply, kb:write, changelog:write, issues:write.
  2. In n8n, add a DeskCrew API credential and paste the key (it starts with dk_). Leave the base URL as-is.

What the node can do

  • Ticket: Create, Get, Get Many, Reply. Replies default to draft mode, which queues them for human approval in your dashboard; switch to send mode only when your workspace allows live API replies.
  • Knowledge Base Article: Create (draft or published), Get Many.
  • Changelog Entry: Create, Get Many.
  • Issue: Create (bug or feature), Get Many.

A first workflow to try

Wire a form or webhook trigger into DeskCrew → Ticket → Create with the subject and the customer email mapped from the trigger. Every submission becomes a ticket in your inbox, with the customer attached and email notifications on.

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