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Turn the AI auto-responder on or off

DeskCrew can auto-draft a suggested reply to new tickets, grounded only in your published knowledge base, so it answers from your real docs and escalates when unsure. Drafts go to the approval queue for a human to review and send — never straight to the customer.

Turning it on

The auto-responder is off until enabled per tenant.

  1. Open the dashboard AI settings.
  2. Toggle the auto-responder on (the same setting that controls aiAutoDraftEnabled).

Note: Only an admin can enable the auto-responder.

Cost control

A per-tenant daily cap limits how many drafts are generated each day, to control cost.

Tip: The same KB grounding powers Ask-AI in the chat widget's Help tab, so clearer articles improve both the auto-responder and Ask-AI.

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