An AI support widget that answers from your docs, not its imagination
DeskCrew is an AI support widget you add to any website with one script tag: it answers customer questions from your own help articles, hands off to your team when it is not sure, and starts free with no card.
Last updated: July 2026
Three rules that make AI support trustworthy
Grounded, or silent
Answers come from your published articles and nowhere else. No invented prices, no imagined policies. If your docs do not cover it, the widget escalates instead of guessing.
A human is always reachable
Every conversation can become a ticket with history, an owner, and email reachback. Your team answers from the dashboard, Slack, or Discord. AI clears repeats; people keep judgment.
Your site stays fast
One deferred script from a CDN, rendered in a shadow root so your styles and its styles never collide. Install with a script tag or a native plugin for WordPress, Shopify, Wix, Framer, and Craft CMS.
How do you add an AI chat widget to a website?
Create a free workspace and copy your widget key from the Install page.
Paste the script tag into your site, or install the plugin for your platform.
Publish your five most-asked questions as articles. That is the AI fuel: honest coverage beats volume.
Coming from another tool? See the honest comparison on the Intercom alternative page.
AI support widgets, asked and answered
How do I add an AI chat widget to my website?
Paste one script tag before your closing body tag, or install a native plugin for WordPress, Shopify, Wix, Framer, or Craft CMS. Publish a few help articles and the widget answers from them immediately. Most sites are live in under ten minutes.
Is there a free AI chat widget?
Yes. The DeskCrew free plan includes the widget, ticketing, a public help center, and a monthly AI answer allowance, with no credit card. Paid plans raise the allowance and add channels.
Where do the AI answers come from?
Only from the knowledge-base articles you publish. The AI does not improvise from general training data, quote prices you never wrote, or invent policy. If your articles do not cover a question, it says so and escalates to your team.
What happens when the AI does not know the answer?
The conversation becomes a ticket for your team, and the visitor can leave an email for the reply. The widget never bluffs its way through an uncovered question, because a wrong answer costs you more than a handoff.
Will a chat widget slow my site down?
No. The script loads deferred and asynchronously, after your content. It is one small file served from a CDN, and it renders inside a shadow root so it cannot fight your CSS.
Can visitors reach a real person?
Always. Every conversation can become a ticket your team answers, from the dashboard, from Slack, or from Discord. AI handles the repeats; humans keep the judgment calls.