Answer the pre-sale question before the cart goes cold
DeskCrew is a support desk for online stores: the widget installs on Shopify, WooCommerce, or Ecwid in minutes, and AI answers shipping, returns, and product questions from your own policies before they become tickets.
Last updated: July 2026
What store questions can the AI answer?
Shipping and returns, instantly
Publish your policies once and the AI answers them around the clock, from your words and only your words. Not covered? It escalates with the customer email attached.
Pre-sale questions kept warm
Size, stock, compatibility: answered in the widget while the shopper is still on the product page, instead of a next-day email they never open.
One queue for every channel
Widget chats, emails, and board posts land in one inbox with owners and history, and your team can answer from Slack or Discord.
Store support, asked and answered
How do I add live chat to my store?
Shopify has a native DeskCrew app; WooCommerce uses the WordPress plugin; Ecwid and everything else take one script tag. Paste your widget key and the launcher is live on every page, including checkout-adjacent ones.
Can AI answer "where is my order?"
Today it answers policy questions instantly: shipping times, return windows, size guides, whatever you publish. Automatic per-order status lookup is on our public roadmap; until then those tickets route to your team with the customer email attached.
Does it handle the holiday spike?
The AI clears repeat questions around the clock without per-resolution fees, and everything else lands in one queue with owners and priorities. Flat pricing means the spike does not change the bill.
Is it free to start?
Yes. The free plan includes the widget, ticketing, the help center, and an AI answer allowance. No card, and the paid plans are flat per workspace, not per agent.