The whole customer loop, before your first support hire
DeskCrew is the customer loop for a small SaaS in one product: a support widget, a knowledge base that grounds AI answers, a feedback board, and a changelog, free to start and flat-priced after.
Last updated: July 2026
What does a SaaS support stack include?
Answers that scale before headcount
The AI clears repeat questions from your published articles around the clock, and escalates honestly when uncovered. You stay the support team without living in the inbox.
Feedback with receipts
Requests land on a public board with votes, move through your roadmap, and end as changelog entries the requesters can see. The loop closes in public.
Your AI stack plugs in
A built-in MCP server lets your own agents read context, triage, and draft replies under human approval, with a scoped key you can revoke any time.
SaaS support, asked and answered
What does a small SaaS actually need for support?
Four things: a way for users to ask (the widget), a way to not answer the same thing twice (the knowledge base and AI), a way to hear what to build (the feedback board), and a way to show you shipped it (the changelog). DeskCrew is those four wired together.
Is it really free to start?
Yes: widget, ticketing, help center, board, changelog, and an AI answer allowance on the free plan, no card. Paid plans are flat per workspace, from $29 a month, so a growing user base does not grow the bill per seat.
Can my own AI tools work the queue?
Yes. DeskCrew ships a built-in MCP server, so Claude, ChatGPT, Cursor, or your own agents connect with a scoped key to read tickets, triage, and draft replies, with a human approving anything before it sends.
Where does my team answer from?
The dashboard, Slack, or Discord. Replies reach the user in the widget and by email if they left an address, threaded properly.
How long is setup?
One script tag on your marketing site and app shell, five articles in the knowledge base, and you are answering with AI assistance inside an hour.