Support questions out of your issue tracker, finally
DeskCrew gives an open-source project a support desk that is not your issue tracker: Discord questions become tickets, AI answers setup questions from your docs, and GitHub stays the home of real bugs.
Last updated: July 2026
Why not use GitHub issues for support?
Absorb the how-do-I questions
The AI answers documented questions instantly, from your published guides and only those. Your Discord and your tracker both get quieter.
Give questions a queue
What is left becomes tickets with owners and history, answered from Discord with /reply or from the dashboard. Nothing scrolls away mid-release.
Keep GitHub for engineering
Real bugs go to the tracker, linked from the ticket. Webhooks and the REST API bridge the two so nothing is retyped.
OSS support, asked and answered
Why not just use GitHub issues for support?
Because "how do I install this" is not an issue, and every maintainer knows it. Support questions bury real bugs and burn triage time. A desk absorbs the questions; your tracker keeps the engineering.
Is it free for open-source projects?
The free plan covers the widget, ticketing, the help center, the board, and an AI answer allowance, which fits most projects. Paid plans exist when a company grows around the project.
Does it work in Discord?
Yes, natively. Questions in your server become ticket threads, maintainers reply with /reply, and the AI answers the documented questions before a human sees them.
Where does the AI get answers?
From the knowledge-base articles you publish: install guides, troubleshooting, FAQs. It answers only from those and escalates anything uncovered, so it never invents flags your CLI does not have.
Can bugs still end up in GitHub?
Yes. When a support ticket turns out to be a real bug, file it where it belongs and link it. Webhooks and the REST API can automate the bridge into your existing workflow.