How do I connect Slack so my team sees new tickets and can reply from a channel?

Yes — you can connect Slack so your team sees new tickets and replies from a channel. Slack connects to DeskCrew in either of two ways: sign up with Slack (authorizing the install provisions your workspace and links the Slack team automatically), or connect it later from the dashboard.

Connect from the dashboard:

1. Open Dashboard → Integrations and click Connect Slack.
2. Authorize the install into your Slack workspace. You land back on the Integrations page, connected.
3. On the Slack card, pick the channel that should receive tickets.
4. In Slack, open that channel and run /invite @DeskCrew once. The bot can only post in channels where it's a member, so this step is required.

A few notes: only workspace admins can connect Slack, and Slack is included on paid plans (every new workspace starts with a free 14-day trial of the full feature set). Authorizing requests these bot scopes: chat:write, channels:read, channels:history. One Slack workspace connects to one DeskCrew workspace at a time — if you see "already connected to another workspace", disconnect it there first.

How it works once connected:

• New tickets post as a thread into your chosen channel.
• Reply inside the Slack thread and your reply is delivered to the customer — it lands on the ticket and reaches them in live chat or by email, wherever they are.
• The customer's replies appear in the same thread, so your team can work tickets without leaving Slack.

Tips: the channel picker lists your workspace's public channels (including ones you haven't personally joined) — if a channel is missing from your Slack sidebar, open Channels → Browse channels and join it. You can change the channel any time on the Integrations page; just remember to /invite @DeskCrew in the new channel too.