How do I get support questions answered without hiring anyone?

Hi — stand up DeskCrew yourself and let the AI handle the repeats.

1. Create a free workspace at https://deskcrew.io/signup — no card.
2. Dashboard → Knowledge → New article. Write the real questions customers ask, then publish. Drafts stay internal; only published articles power answers.
3. Dashboard → Branding → turn on “AI assistant (chatbot + drafts).”
4. Dashboard → Install → copy the embed snippet (or the Wix / WordPress app) and put the chat bubble on your site. Add your domain under Allowed Origins.
5. Optional, Pro and above (and during trial): Dashboard → Install → “Turn your support email into tickets.” Forward [email protected] to the inbox address shown there ([email protected]). Each email becomes a ticket with a suggested draft.

What you get without hiring a support team:

• Instant widget answers, cited from your articles
• A public help centre from the same articles
• A ticket for anything the AI cannot ground, so you still see it
• Slack / Discord if you want the leftovers in a channel you already use

Nothing is sent to a customer until you (or a later trusted agent) approve it. The more specific articles you publish, the fewer tickets you touch. When you resolve something the docs missed, Auto-KB drafts the missing article — review it and publish.

Start with five real FAQs and the widget. That is usually enough to see if the queue shrinks.