How do I add live chat to a WordPress website?

Hi — yes. DeskCrew live chat goes on any WordPress or WooCommerce site. Two ways: a plugin (recommended once it’s in the WordPress.org directory) or a one-line script you can paste today.

First, copy your snippet from DeskCrew Dashboard → Install, under Embed snippet. It is already filled with your widget key (starts with pub_) and board slug. Copy it. Don’t retype the key.

Option 1 — plugin (when you have it)

1. Settings → DeskCrew in wp-admin.
2. Paste the widget key (pub_…) from Dashboard → Install.
3. Optionally set board slug, color, position, and greeting.
4. Save. The bubble shows immediately.

The plugin also registers your site on Allowed Origins for you, and can turn Contact Form 7 submissions into tickets. Blog comments → tickets is optional and off by default. WooCommerce needs nothing extra: same plugin covers store, product, and checkout-adjacent pages.

Option 2 — paste the script today (any theme) Use a header/footer plugin so a theme update doesn’t wipe it.

1. Plugins → Add New. Install WPCode (or Insert Headers and Footers by WPBeginner).
2. WPCode: Code Snippets → Header & Footer. Or Settings → Insert Headers and Footers.
3. Paste the Install-page snippet into the Footer / “Scripts in Footer” box.
4. Save Changes.
5. Open the live site in a fresh tab. The bubble should show in a second or two.

Block theme (Twenty Twenty-Four etc.): Appearance → Editor → Patterns → Footer → Custom HTML block at the bottom → paste → Save.

Do not edit parent-theme footer.php. That gets wiped on update. Child theme only if you already live that way.

Also add your site URL under Allowed Origins on the DeskCrew Install page if you used the snippet (the plugin does this for you). That’s the usual reason the bubble shows but messages won’t send.

Check it: hard-refresh, click the bubble, send a test message. If nothing appears: view source for desk.js, then the console for [deskcrew] errors. “data-key is required” means the key got dropped — re-copy the snippet.

Full walkthrough with screenshots: https://deskcrew.io/integrations/wordpress

If you tell me whether you’re on a classic theme or a block theme, I can stick to just those clicks.