How do I add an FAQ or help centre to a WordPress site?

Hi — use DeskCrew as the help centre, then put it on WordPress. Do not maintain FAQ copy in two places.

In DeskCrew:

1. Dashboard → Knowledge → New article. Question as the heading, plain answer, status Published.
2. Make categories on that page — they become the help-centre sidebar.
3. Dashboard → Branding → turn on “AI assistant” if you want the widget to answer from those articles.

On WordPress, pick one:

Plugin (recommended once you have it): Settings → DeskCrew → paste pub_ key from Dashboard → Install → Save. It authorizes the domain for you. WooCommerce is the same install.

Snippet today (survives theme updates):

1. Plugins → Add New → WPCode (or Insert Headers and Footers)
2. Paste the Install-page snippet into the Footer box
3. Save, then add your site URL under Allowed Origins on the DeskCrew Install page
4. Open the live site and click the bubble → help centre

Block theme: Appearance → Editor → Footer → Custom HTML → paste the snippet. Do not edit parent-theme footer.php.

The widget ships a searchable help centre backed by those published articles, plus chat. Full WP walkthrough: https://deskcrew.io/integrations/wordpress

If the bubble shows but Help/articles do not load, it is almost always Allowed Origins. If nothing shows, view source for desk.js and check the console for [deskcrew] errors.