Add live chat to BigCommerce. DeskCrew support widget
DeskCrew adds AI live chat and ticketing to a BigCommerce store with one script in Storefront → Script Manager. No app install, no theme edit.
One paste on BigCommerce
One script tag. No build step, no package to maintain, nothing that can break on a platform update. The exact steps are below.
AI drafts, humans approve
The AI drafts replies grounded in the knowledge base you publish, and every draft waits in an approval queue until a human sends it.
Every conversation is a ticket
Widget chats, emails, and board posts land in one dashboard with full history; visitors who leave get their answer by email.
Free plan, no card
The free plan includes the chat widget, a public knowledge base, and ticketing. Start free and upgrade only when you outgrow it.
How to install DeskCrew on BigCommerce
In your BigCommerce control panel, go to Storefront → Script Manager and click “Create a Script”.
Name it “DeskCrew”, set the placement to Header, choose the storefront pages location, and set the script type to Script contents.
Paste the DeskCrew widget snippet into the contents field and Save. Scripts go live within seconds; your real key and board slug are on the DeskCrew dashboard’s Install page.
<script src="https://deskcrew.io/desk.js" data-key="pub_YOUR_KEY" data-board="your-board" defer></script>
pub_YOUR_KEY and your-board are placeholders. Your real widget key and board slug are in your DeskCrew dashboard under Install (free signup, no card).
DeskCrew vs the usual suspects
| DeskCrew | Tidio | Crisp | Zendesk | |
|---|---|---|---|---|
| Free tier | Yes. Free plan, no card | Yes (limited) | Yes (basic) | Free trial only |
| AI included | Yes. AI drafts on every plan, human-approved | Paid add-on | Higher plans | Paid add-on |
| Setup | About 2 minutes. One script tag or plugin | Minutes. Script tag | Minutes. Script tag | Longer. Full workspace setup |
| Price floor | $0 free plan · paid from $29/mo | Free plan; paid tiers above | Free plan; paid tiers above | Per-agent pricing, no free plan |
Competitor cells generalize their public pricing pages. Always check current plans.
DeskCrew has a free plan with no card. Chat widget, public knowledge base, and ticketing included. Every new workspace starts with full Team features free for 14 days, and paid plans start at $29/mo. Full details on the pricing page.
FAQ. add live chat to BigCommerce
How do I add live chat to a BigCommerce store?
Use the built-in Script Manager: Storefront → Script Manager → Create a Script, paste the DeskCrew script tag as Script contents, and save. No app to install and no Stencil theme edit.
Does BigCommerce allow custom scripts?
Yes. Script Manager is built into the BigCommerce control panel exactly for this: it injects scripts into your storefront’s header or footer without touching theme files, and survives theme changes.
Which pages does the widget show on?
With the storefront pages location it covers your product, category, cart, and content pages. Script Manager also offers checkout and order-confirmation placements if you want coverage there.
How do customers ask about their orders?
Through the chat widget on any page of your store. Each conversation becomes a ticket in your DeskCrew dashboard, and customers who leave the site get replies by email.
Can the AI answer shipping and returns questions?
Yes. Publish your shipping, returns, and sizing policies to your DeskCrew knowledge base and the AI drafts replies grounded in them. A human approves every draft before it reaches the customer.
Will the script slow down my store?
No. It is one deferred script tag that loads after your page renders, in a Shadow DOM that cannot conflict with your theme. There is no server-side load on BigCommerce.