Add live chat to Concrete CMS. DeskCrew support widget
DeskCrew adds live chat, a knowledge base, and ticketing to a Concrete CMS site with one paste in the dashboard’s Tracking Codes screen. No add-on needed.
One paste on Concrete CMS
One script tag. No build step, no package to maintain, nothing that can break on a platform update. The exact steps are below.
AI drafts, humans approve
The AI drafts replies grounded in the knowledge base you publish, and every draft waits in an approval queue until a human sends it.
Every conversation is a ticket
Widget chats, emails, and board posts land in one dashboard with full history; visitors who leave get their answer by email.
Free plan, no card
The free plan includes the chat widget, a public knowledge base, and ticketing. Start free and upgrade only when you outgrow it.
How to install DeskCrew on Concrete CMS
In your Concrete CMS dashboard, go to System & Settings → SEO & Statistics → Tracking Codes.
Paste the DeskCrew widget snippet and choose the Header position (the footer works too. The script is deferred).
Click Save. The chat bubble appears on every page; your real key and board slug are on the DeskCrew dashboard’s Install page.
<script src="https://deskcrew.io/desk.js" data-key="pub_YOUR_KEY" data-board="your-board" defer></script>
pub_YOUR_KEY and your-board are placeholders. Your real widget key and board slug are in your DeskCrew dashboard under Install (free signup, no card).
DeskCrew vs the usual suspects
| DeskCrew | Tidio | Crisp | Zendesk | |
|---|---|---|---|---|
| Free tier | Yes. Free plan, no card | Yes (limited) | Yes (basic) | Free trial only |
| AI included | Yes. AI drafts on every plan, human-approved | Paid add-on | Higher plans | Paid add-on |
| Setup | About 2 minutes. One script tag or plugin | Minutes. Script tag | Minutes. Script tag | Longer. Full workspace setup |
| Price floor | $0 free plan · paid from $29/mo | Free plan; paid tiers above | Free plan; paid tiers above | Per-agent pricing, no free plan |
Competitor cells generalize their public pricing pages. Always check current plans.
DeskCrew has a free plan with no card. Chat widget, public knowledge base, and ticketing included. Every new workspace starts with full Team features free for 14 days, and paid plans start at $29/mo. Full details on the pricing page.
FAQ. add live chat to Concrete CMS
How do I add live chat to a Concrete CMS website?
Open System & Settings → SEO & Statistics → Tracking Codes in the dashboard, paste the DeskCrew script tag, pick Header, and save. It injects site-wide. No theme edit, no add-on.
Does Concrete CMS have a place for third-party scripts?
Yes. The Tracking Codes screen (System & Settings → SEO & Statistics) inserts any script into the header or footer of every page. It is built for analytics and widget snippets exactly like this.
Can I load the widget on just one page instead of site-wide?
Yes. Skip Tracking Codes and use the page’s “Header Extra Content” custom attribute (in the Page Header attribute set) to inject the snippet on that page only.
Do I need a developer to add DeskCrew to Concrete CMS?
No. The install is one paste into a dashboard settings screen. Your widget key and board slug come from the DeskCrew dashboard’s Install page.
Is there a free live chat widget for Concrete CMS?
Yes. DeskCrew’s free plan includes the chat widget, a public knowledge base, and ticketing, no card required.
Where do chats from my Concrete CMS site go?
Every conversation becomes a ticket in your DeskCrew dashboard. The AI drafts a reply grounded in your knowledge base, a human approves it, and visitors who already left get the answer by email.