Add live chat to Drupal. DeskCrew support widget
DeskCrew adds live chat, a knowledge base, and ticketing to a Drupal site with one custom block in a site-wide region. Full HTML format, no module needed.
One paste on Drupal
One script tag. No build step, no package to maintain, nothing that can break on a platform update. The exact steps are below.
AI drafts, humans approve
The AI drafts replies grounded in the knowledge base you publish, and every draft waits in an approval queue until a human sends it.
Every conversation is a ticket
Widget chats, emails, and board posts land in one dashboard with full history; visitors who leave get their answer by email.
Free plan, no card
The free plan includes the chat widget, a public knowledge base, and ticketing. Start free and upgrade only when you outgrow it.
How to install DeskCrew on Drupal
In Drupal, go to Structure → Block layout and click “Place block” on a region your theme shows on every page (e.g. Footer).
Click “+ Add content block”, set the body’s text format to Full HTML, and paste the DeskCrew widget snippet using the editor’s Source view so it isn’t filtered.
Save and place the block with no page restrictions. The chat bubble appears site-wide; your real key and board slug are on the DeskCrew dashboard’s Install page.
<script src="https://deskcrew.io/desk.js" data-key="pub_YOUR_KEY" data-board="your-board" defer></script>
pub_YOUR_KEY and your-board are placeholders. Your real widget key and board slug are in your DeskCrew dashboard under Install (free signup, no card).
Note: You need a role with permission to use the Full HTML text format. Restricted formats strip <script> tags. Theme owners can also paste the tag into their page template instead.
DeskCrew vs the usual suspects
| DeskCrew | Tidio | Crisp | Zendesk | |
|---|---|---|---|---|
| Free tier | Yes. Free plan, no card | Yes (limited) | Yes (basic) | Free trial only |
| AI included | Yes. AI drafts on every plan, human-approved | Paid add-on | Higher plans | Paid add-on |
| Setup | About 2 minutes. One script tag or plugin | Minutes. Script tag | Minutes. Script tag | Longer. Full workspace setup |
| Price floor | $0 free plan · paid from $29/mo | Free plan; paid tiers above | Free plan; paid tiers above | Per-agent pricing, no free plan |
Competitor cells generalize their public pricing pages. Always check current plans.
DeskCrew has a free plan with no card. Chat widget, public knowledge base, and ticketing included. Every new workspace starts with full Team features free for 14 days, and paid plans start at $29/mo. Full details on the pricing page.
FAQ. add live chat to Drupal
How do I add live chat to a Drupal website?
Place a custom block in a site-wide region (Structure → Block layout), set its text format to Full HTML, and paste the DeskCrew script tag in the editor’s Source view. No contrib module required.
Why does Drupal strip my script tag?
The text format filters it. Basic HTML and Restricted HTML remove <script> elements. Switch the block body to Full HTML (a permission-gated format) and paste in Source view, and the tag survives.
Does this work on Drupal 10 and Drupal 11?
Yes. Both use the same Block layout UI and the same Full HTML text format, so the custom-block install is identical. On a custom theme you can paste the tag into your html.html.twig template instead.
Do I need a contrib module for a chat widget?
No. One custom block with Full HTML does it. If your team prefers config over content, adding the script tag to the theme template achieves the same thing in code review.
Is there a free live chat widget for Drupal?
Yes. DeskCrew’s free plan includes the chat widget, a public knowledge base, and ticketing, no card required.
Where do chats from my Drupal site go?
Every conversation becomes a ticket in your DeskCrew dashboard. The AI drafts a reply grounded in your knowledge base, a human approves it, and visitors who already left get the answer by email.