Add live chat to Ecwid. DeskCrew support widget
DeskCrew adds live chat and ticketing to an Ecwid store. One paste in your Instant Site’s header code, or in whatever site your store is embedded on.
One paste on Ecwid
One script tag. No build step, no package to maintain, nothing that can break on a platform update. The exact steps are below.
AI drafts, humans approve
The AI drafts replies grounded in the knowledge base you publish, and every draft waits in an approval queue until a human sends it.
Every conversation is a ticket
Widget chats, emails, and board posts land in one dashboard with full history; visitors who leave get their answer by email.
Free plan, no card
The free plan includes the chat widget, a public knowledge base, and ticketing. Start free and upgrade only when you outgrow it.
How to install DeskCrew on Ecwid
In your Ecwid admin, go to Website to open your Instant Site settings.
Scroll to SEO settings and click Add Code under “Header meta tags and site verification”.
Paste the DeskCrew widget snippet and save. The chat bubble appears on your Instant Site; your real key and board slug are on the DeskCrew dashboard’s Install page.
<script src="https://deskcrew.io/desk.js" data-key="pub_YOUR_KEY" data-board="your-board" defer></script>
pub_YOUR_KEY and your-board are placeholders. Your real widget key and board slug are in your DeskCrew dashboard under Install (free signup, no card).
Note: Custom code on the Ecwid Instant Site requires a paid Ecwid plan (Venture and up). If your store is embedded on another website instead, paste the snippet into that site. No Ecwid setting needed.
DeskCrew vs the usual suspects
| DeskCrew | Tidio | Crisp | Zendesk | |
|---|---|---|---|---|
| Free tier | Yes. Free plan, no card | Yes (limited) | Yes (basic) | Free trial only |
| AI included | Yes. AI drafts on every plan, human-approved | Paid add-on | Higher plans | Paid add-on |
| Setup | About 2 minutes. One script tag or plugin | Minutes. Script tag | Minutes. Script tag | Longer. Full workspace setup |
| Price floor | $0 free plan · paid from $29/mo | Free plan; paid tiers above | Free plan; paid tiers above | Per-agent pricing, no free plan |
Competitor cells generalize their public pricing pages. Always check current plans.
DeskCrew has a free plan with no card. Chat widget, public knowledge base, and ticketing included. Every new workspace starts with full Team features free for 14 days, and paid plans start at $29/mo. Full details on the pricing page.
FAQ. add live chat to Ecwid
How do I add live chat to an Ecwid store?
If you sell on the Ecwid Instant Site, paste the DeskCrew script tag into the header code field under the site’s SEO settings. If your store is embedded on another website, paste the snippet into that site’s template instead.
Does Ecwid allow custom code?
Yes. The Instant Site accepts header code under SEO settings and custom JavaScript under advanced website settings, on paid plans (Venture and up). Stores embedded elsewhere inherit whatever code the host site runs.
My Ecwid store is embedded on WordPress or Wix, where does the snippet go?
Into the host site, not Ecwid: use the DeskCrew WordPress plugin, or the host platform’s custom-code setting. The widget then covers your whole site, store pages included.
Do I need a paid Ecwid plan for a chat widget?
Only for Instant Site custom code. Ecwid gates that behind Venture and higher plans. If your store lives on another website, DeskCrew installs there with no Ecwid plan requirement at all.
How do customers ask about their orders?
Through the chat widget on any page. Each conversation becomes a ticket in your DeskCrew dashboard, the AI drafts a reply grounded in your knowledge base, and buyers who left get the answer by email.
Is the DeskCrew widget free?
Yes. DeskCrew’s free plan includes the chat widget, a public knowledge base, and ticketing, no card required.