Add live chat to PrestaShop. DeskCrew support widget
DeskCrew adds live chat and ticketing to a PrestaShop store with one script tag in your theme’s head.tpl (or any free custom-code module). No paid add-on.
One paste on PrestaShop
One script tag. No build step, no package to maintain, nothing that can break on a platform update. The exact steps are below.
AI drafts, humans approve
The AI drafts replies grounded in the knowledge base you publish, and every draft waits in an approval queue until a human sends it.
Every conversation is a ticket
Widget chats, emails, and board posts land in one dashboard with full history; visitors who leave get their answer by email.
Free plan, no card
The free plan includes the chat widget, a public knowledge base, and ticketing. Start free and upgrade only when you outgrow it.
How to install DeskCrew on PrestaShop
PrestaShop has no core custom-code screen, so the paste goes in your theme: open templates/_partials/head.tpl in your theme (use a child theme so updates don’t overwrite it).
Paste the DeskCrew widget snippet just before the closing </head> tag and save the file.
Clear the cache under Advanced Parameters → Performance. The chat bubble appears on every page; your real key and board slug are on the DeskCrew dashboard’s Install page.
<script src="https://deskcrew.io/desk.js" data-key="pub_YOUR_KEY" data-board="your-board" defer></script>
pub_YOUR_KEY and your-board are placeholders. Your real widget key and board slug are in your DeskCrew dashboard under Install (free signup, no card).
Note: Prefer not to touch theme files? Any free custom-code module from the PrestaShop marketplace can hold the same snippet in its head-code field.
DeskCrew vs the usual suspects
| DeskCrew | Tidio | Crisp | Zendesk | |
|---|---|---|---|---|
| Free tier | Yes. Free plan, no card | Yes (limited) | Yes (basic) | Free trial only |
| AI included | Yes. AI drafts on every plan, human-approved | Paid add-on | Higher plans | Paid add-on |
| Setup | About 2 minutes. One script tag or plugin | Minutes. Script tag | Minutes. Script tag | Longer. Full workspace setup |
| Price floor | $0 free plan · paid from $29/mo | Free plan; paid tiers above | Free plan; paid tiers above | Per-agent pricing, no free plan |
Competitor cells generalize their public pricing pages. Always check current plans.
DeskCrew has a free plan with no card. Chat widget, public knowledge base, and ticketing included. Every new workspace starts with full Team features free for 14 days, and paid plans start at $29/mo. Full details on the pricing page.
FAQ. add live chat to PrestaShop
How do I add live chat to a PrestaShop store?
Paste the DeskCrew script tag into your theme’s templates/_partials/head.tpl just before </head>, then clear the cache under Advanced Parameters → Performance. A free custom-code module works too if you’d rather not edit files.
Does PrestaShop have a built-in custom code setting?
Not in the core of 1.7 and 8. There is no admin field for site-wide scripts. The two standard routes are a one-line theme edit (head.tpl) or a custom-code module from the marketplace.
Do I need a developer to add DeskCrew to PrestaShop?
Not really. The edit is pasting one line into one template file, and a free custom-code module removes even that. Your widget key and board slug come from the DeskCrew dashboard’s Install page.
Will a theme update remove the widget?
It can if you edited the parent theme directly. Put the snippet in a child theme’s head.tpl (or in a custom-code module, which survives theme updates) and it stays.
How do customers ask about their orders?
Through the chat widget on any page of your store. Each conversation becomes a ticket in your DeskCrew dashboard, and customers who leave the site get replies by email.
Is the DeskCrew widget free for PrestaShop?
Yes. DeskCrew’s free plan includes the chat widget, a public knowledge base, and ticketing, no card required, and the install needs no paid PrestaShop add-on.