Add live chat to Remix. DeskCrew support widget
DeskCrew adds AI live chat and ticketing to a Remix app with one script tag in app/root.tsx, the document every route renders inside.
One paste on Remix
One script tag. No build step, no package to maintain, nothing that can break on a platform update. The exact steps are below.
AI drafts, humans approve
The AI drafts replies grounded in the knowledge base you publish, and every draft waits in an approval queue until a human sends it.
Every conversation is a ticket
Widget chats, emails, and board posts land in one dashboard with full history; visitors who leave get their answer by email.
Free plan, no card
The free plan includes the chat widget, a public knowledge base, and ticketing. Start free and upgrade only when you outgrow it.
How to install DeskCrew on Remix
Open app/root.tsx. Its default export renders the full HTML document that every route is nested inside.
Add the DeskCrew script tag inside <body>, alongside <Scripts />, so it is part of the document shell rather than a route.
Redeploy. The chat bubble appears on every route; your real key and board slug are on the DeskCrew dashboard’s Install page.
<script src="https://deskcrew.io/desk.js" data-key="pub_YOUR_KEY" data-board="your-board" defer></script>
pub_YOUR_KEY and your-board are placeholders. Your real widget key and board slug are in your DeskCrew dashboard under Install (free signup, no card).
DeskCrew vs the usual suspects
| DeskCrew | Tidio | Crisp | Zendesk | |
|---|---|---|---|---|
| Free tier | Yes. Free plan, no card | Yes (limited) | Yes (basic) | Free trial only |
| AI included | Yes. AI drafts on every plan, human-approved | Paid add-on | Higher plans | Paid add-on |
| Setup | About 2 minutes. One script tag or plugin | Minutes. Script tag | Minutes. Script tag | Longer. Full workspace setup |
| Price floor | $0 free plan · paid from $29/mo | Free plan; paid tiers above | Free plan; paid tiers above | Per-agent pricing, no free plan |
Competitor cells generalize their public pricing pages. Always check current plans.
DeskCrew has a free plan with no card. Chat widget, public knowledge base, and ticketing included. Every new workspace starts with full Team features free for 14 days, and paid plans start at $29/mo. Full details on the pricing page.
FAQ. add live chat to Remix
How do I add live chat to a Remix app?
Add the widget script tag inside the body of the document rendered by app/root.tsx, next to <Scripts />. Every route renders inside that document, so one edit covers the whole app.
Why root.tsx and not a route module?
Route modules unmount when you navigate away. root.tsx renders the document shell that persists across navigations, so the widget is not torn down and rebuilt on every route change.
Does it work with Remix’s server rendering?
Yes. The tag is part of the server-rendered document, so it is present in the initial HTML rather than injected after hydration.
Can I load it on only part of the app?
Yes. Put the tag in a nested layout route instead of root.tsx, and the widget then loads only for routes rendered inside that layout.
Is there a free live chat widget for Remix?
Yes. The DeskCrew free plan includes the chat widget, ticketing, a public help center, and a monthly AI answer allowance, with no credit card.