Add live chat to Sanity. DeskCrew support widget
DeskCrew adds live chat and ticketing to any Sanity-powered site. One script tag in the frontend that renders your content, not in Sanity Studio.
One paste on Sanity
One script tag. No build step, no package to maintain, nothing that can break on a platform update. The exact steps are below.
AI drafts, humans approve
The AI drafts replies grounded in the knowledge base you publish, and every draft waits in an approval queue until a human sends it.
Every conversation is a ticket
Widget chats, emails, and board posts land in one dashboard with full history; visitors who leave get their answer by email.
Free plan, no card
The free plan includes the chat widget, a public knowledge base, and ticketing. Start free and upgrade only when you outgrow it.
How to install DeskCrew on Sanity
Sanity is headless (visitors load your frontend, not the Studio), so the widget goes in the app that renders your site (Next.js is the most common pairing).
Paste the DeskCrew widget snippet into that frontend’s shared layout. The Next.js, Astro, and Nuxt guides show the exact one-liner for each.
Deploy your frontend. The chat bubble appears on every page; your real key and board slug are on the DeskCrew dashboard’s Install page.
<script src="https://deskcrew.io/desk.js" data-key="pub_YOUR_KEY" data-board="your-board" defer></script>
pub_YOUR_KEY and your-board are placeholders. Your real widget key and board slug are in your DeskCrew dashboard under Install (free signup, no card).
DeskCrew vs the usual suspects
| DeskCrew | Tidio | Crisp | Zendesk | |
|---|---|---|---|---|
| Free tier | Yes. Free plan, no card | Yes (limited) | Yes (basic) | Free trial only |
| AI included | Yes. AI drafts on every plan, human-approved | Paid add-on | Higher plans | Paid add-on |
| Setup | About 2 minutes. One script tag or plugin | Minutes. Script tag | Minutes. Script tag | Longer. Full workspace setup |
| Price floor | $0 free plan · paid from $29/mo | Free plan; paid tiers above | Free plan; paid tiers above | Per-agent pricing, no free plan |
Competitor cells generalize their public pricing pages. Always check current plans.
DeskCrew has a free plan with no card. Chat widget, public knowledge base, and ticketing included. Every new workspace starts with full Team features free for 14 days, and paid plans start at $29/mo. Full details on the pricing page.
FAQ. add live chat to Sanity
Where does a chat widget go on a Sanity site?
In the frontend that renders your content, with Next.js, one next/script tag in app/layout.tsx. Sanity Studio is your editing environment; visitors never load it, so nothing installs there.
Is there a Sanity plugin for DeskCrew?
None is needed. The widget is one script tag in your site’s layout, entirely outside Sanity’s schemas and Studio. Content keeps flowing from Sanity exactly as before.
My site is Next.js with Sanity. How long is the install?
About two minutes: copy the snippet (or the next/script version from the Next.js guide) into app/layout.tsx and deploy. Your widget key and board slug come from the DeskCrew dashboard’s Install page.
Is the DeskCrew widget free?
Yes. DeskCrew’s free plan includes the chat widget, a public knowledge base, and ticketing, no card required.
Where do chats from my Sanity site go?
Every conversation becomes a ticket in your DeskCrew dashboard. The AI drafts a reply grounded in your knowledge base, a human approves it, and visitors who already left get the answer by email.