Add live chat to Sanity. DeskCrew support widget
DeskCrew adds a Send to DeskCrew document action to Sanity Studio through the official sanity-plugin-deskcrew package, so editors file support tickets from any document, and adds AI live chat to the site that renders your content.
An official Studio plugin
Install sanity-plugin-deskcrew and editors get a "Send to DeskCrew" action on any document. Feedback and questions become tickets from inside the Studio.
AI drafts, humans approve
The AI drafts replies grounded in the knowledge base you publish, and every draft waits in an approval queue until a human sends it.
Every conversation is a ticket
Widget chats, emails, and board posts land in one dashboard with full history; visitors who leave get their answer by email.
Free plan, no card
The free plan includes the chat widget, a public knowledge base, and ticketing. Start free and upgrade only when you outgrow it.
How to install DeskCrew on Sanity
Install the official plugin in your Studio: npm install sanity-plugin-deskcrew.
Add deskcrewTicketAction({ widgetKey, siteUrl, types }) to the plugins array in sanity.config.ts, naming the document types it applies to and the fields that hold the name, email and message.
Restart the Studio. Editors get a "Send to DeskCrew as a ticket" document action on those types, so a feedback entry or a content question becomes a ticket without leaving Sanity. Add the widget itself to the frontend that renders your content.
<script src="https://deskcrew.io/desk.js" data-key="pub_YOUR_KEY" data-board="your-board" defer></script>
pub_YOUR_KEY and your-board are placeholders. Your real widget key and board slug are in your DeskCrew dashboard under Install (free signup, no card).
Note: The widget belongs in the frontend that renders your content, not in Sanity Studio. Paste the tag below into that site’s layout.
DeskCrew vs the usual suspects
| DeskCrew | Tidio | Crisp | Zendesk | |
|---|---|---|---|---|
| Free tier | Yes. Free plan, no card | Yes (limited) | Yes (basic) | Free trial only |
| AI included | Yes. AI drafts on every plan, human-approved | Paid add-on | Higher plans | Paid add-on |
| Setup | About 2 minutes. One script tag or plugin | Minutes. Script tag | Minutes. Script tag | Longer. Full workspace setup |
| Price floor | $0 free plan · paid from $29/mo | Free plan; paid tiers above | Free plan; paid tiers above | Per-agent pricing, no free plan |
Competitor cells generalize their public pricing pages. Always check current plans.
DeskCrew has a free plan with no card. Chat widget, public knowledge base, and ticketing included. Every new workspace starts with full Team features free for 14 days, and paid plans start at $29/mo. Full details on the pricing page.
FAQ. add live chat to Sanity
Last updated: September 2026
Where does a chat widget go on a Sanity site?
In the frontend that renders your content, with Next.js, one next/script tag in app/layout.tsx. Sanity Studio is your editing environment; visitors never load it, so nothing installs there.
Is there a Sanity plugin for DeskCrew?
None is needed. The widget is one script tag in your site’s layout, entirely outside Sanity’s schemas and Studio. Content keeps flowing from Sanity exactly as before.
My site is Next.js with Sanity. How long is the install?
About two minutes: copy the snippet (or the next/script version from the Next.js guide) into app/layout.tsx and deploy. Your widget key and board slug come from the DeskCrew dashboard’s Install page.
Is the DeskCrew widget free?
Yes. DeskCrew’s free plan includes the chat widget, a public knowledge base, and ticketing, no card required.
Where do chats from my Sanity site go?
Every conversation becomes a ticket in your DeskCrew dashboard. The AI drafts a reply grounded in your knowledge base, a human approves it, and visitors who already left get the answer by email.