DeskCrew. The Slack ticketing integration
DeskCrew turns Slack into a real helpdesk: every new ticket posts a thread in your channel, replies sync both ways, and AI drafts answers for approval.
Tickets become threads
Every new ticket posts a thread in your Slack channel and replies sync both ways. Your team works support where it already talks.
AI drafts, humans approve
The AI drafts replies grounded in the knowledge base you publish, and every draft waits in an approval queue until a human sends it.
Every conversation is a ticket
Widget chats, emails, and board posts land in one dashboard with full history; visitors who leave get their answer by email.
Free plan, no card
The free plan includes the chat widget, a public knowledge base, and ticketing. Start free and upgrade only when you outgrow it.
How to connect Slack
Go to deskcrew.io/signup and choose “Continue with Slack.” Authorizing installs DeskCrew into your Slack workspace and creates your desk in one step, so Slack is connected automatically. No card required.
Pick the channel where tickets should post, from your onboarding checklist or the Integrations page. Invite the DeskCrew bot to that channel if it is private.
Every new ticket opens a thread in that channel, and replies sync both ways.
Note: Slack, Discord, and email channels are included on paid plans, and every new workspace starts with full Team features free for 14 days, no card.
DeskCrew vs the usual suspects
| DeskCrew | Tidio | Crisp | Zendesk | |
|---|---|---|---|---|
| Free tier | Yes. Free plan, no card | Yes (limited) | Yes (basic) | Free trial only |
| AI included | Yes. AI drafts on every plan, human-approved | Paid add-on | Higher plans | Paid add-on |
| Setup | About 2 minutes. One script tag or plugin | Minutes. Script tag | Minutes. Script tag | Longer. Full workspace setup |
| Price floor | $0 free plan · paid from $29/mo | Free plan; paid tiers above | Free plan; paid tiers above | Per-agent pricing, no free plan |
Competitor cells generalize their public pricing pages. Always check current plans.
DeskCrew has a free plan with no card. Chat widget, public knowledge base, and ticketing included. Every new workspace starts with full Team features free for 14 days, and paid plans start at $29/mo. Full details on the pricing page.
FAQ. Slack ticketing integration
How do I create support tickets from Slack?
Connect DeskCrew to your Slack workspace and pick a channel. Every ticket (from your website widget, email, or public board) posts as a thread in that channel, so your team works tickets where they already talk.
Can my team answer customers without leaving Slack?
Yes. Replies sync both ways. Answer in the ticket’s Slack thread and the reply lands on the DeskCrew ticket, reaching the customer through the channel they wrote in.
Do my customers need Slack?
No. Customers use your website chat widget, email, or public board. Slack is the internal side, where your team sees and works the tickets.
How do I connect Slack to DeskCrew?
Sign up at deskcrew.io with “Continue with Slack.” That installs DeskCrew into your Slack workspace and creates your desk at the same time, so Slack is connected automatically, with no separate step. Then pick the channel tickets should post to (you can change it any time), and invite the DeskCrew bot to that channel if it is private.
Is the Slack integration free?
The Slack channel ships on paid plans, and every new workspace starts with full Team features, Slack sync included, free for 14 days with no card. Current plans are on the pricing page.
Is this better than a shared #support channel?
A raw channel loses history and drops threads. DeskCrew keeps the channel but makes each conversation a real ticket (with status, an assignee, full history, and an AI draft waiting), so nothing falls through.