Add live chat to Squarespace. DeskCrew support widget
DeskCrew adds live chat, a knowledge base, and ticketing to a Squarespace site with one paste in Code Injection. The widget itself is free.
One paste on Squarespace
One script tag. No build step, no package to maintain, nothing that can break on a platform update. The exact steps are below.
AI drafts, humans approve
The AI drafts replies grounded in the knowledge base you publish, and every draft waits in an approval queue until a human sends it.
Every conversation is a ticket
Widget chats, emails, and board posts land in one dashboard with full history; visitors who leave get their answer by email.
Free plan, no card
The free plan includes the chat widget, a public knowledge base, and ticketing. Start free and upgrade only when you outgrow it.
How to install DeskCrew on Squarespace
In your Squarespace dashboard, open Website → Website Tools → Code Injection (on older menus: Settings → Advanced → Code Injection).
Paste the DeskCrew widget snippet into the Header field.
Click Save. The chat bubble appears on every page; your real key and board slug are on the DeskCrew dashboard’s Install page.
<script src="https://deskcrew.io/desk.js" data-key="pub_YOUR_KEY" data-board="your-board" defer></script>
pub_YOUR_KEY and your-board are placeholders. Your real widget key and board slug are in your DeskCrew dashboard under Install (free signup, no card).
Note: Code injection requires a Squarespace plan that includes it. Core or higher on current plans, Business or higher on legacy billing.
DeskCrew vs the usual suspects
| DeskCrew | Tidio | Crisp | Zendesk | |
|---|---|---|---|---|
| Free tier | Yes. Free plan, no card | Yes (limited) | Yes (basic) | Free trial only |
| AI included | Yes. AI drafts on every plan, human-approved | Paid add-on | Higher plans | Paid add-on |
| Setup | About 2 minutes. One script tag or plugin | Minutes. Script tag | Minutes. Script tag | Longer. Full workspace setup |
| Price floor | $0 free plan · paid from $29/mo | Free plan; paid tiers above | Free plan; paid tiers above | Per-agent pricing, no free plan |
Competitor cells generalize their public pricing pages. Always check current plans.
DeskCrew has a free plan with no card. Chat widget, public knowledge base, and ticketing included. Every new workspace starts with full Team features free for 14 days, and paid plans start at $29/mo. Full details on the pricing page.
FAQ. add live chat to Squarespace
How do I add live chat to my Squarespace website?
Open Website → Website Tools → Code Injection in your Squarespace dashboard, paste the DeskCrew script tag into the Header field, and save. One paste, about two minutes. No template edit.
Does Squarespace allow custom code?
Yes. Squarespace has a built-in Code Injection panel for site-wide header and footer code, plus per-page injection and code blocks. It is gated by plan: Core or higher on current plans (Business or higher on legacy billing).
Which Squarespace plan do I need for code injection?
On the current lineup, Core, Plus, or Advanced; on legacy billing, Business or higher. The entry-level Squarespace plan can’t inject site-wide code, that is a Squarespace restriction, not a DeskCrew one.
Is there a free live chat widget for Squarespace?
Yes. DeskCrew’s free plan includes the chat widget, a public knowledge base, and ticketing, no card required. Note the Squarespace side needs a plan with Code Injection before any third-party script can run.
Do I need a developer to add DeskCrew to Squarespace?
No. The install is pasting one script tag into a form field. Your personal widget key and board slug come from the DeskCrew dashboard’s Install page. There is nothing to build or maintain.
Will the widget slow down my Squarespace site or clash with my template?
No. It is a single deferred script tag that loads after your page renders, and it draws inside a Shadow DOM that cannot conflict with your template’s CSS.
Where do chats from my Squarespace site go?
Every conversation becomes a ticket in your DeskCrew dashboard. The AI drafts a reply grounded in your knowledge base, a human approves it, and visitors who already left get the answer by email.