Add live chat to Strapi. DeskCrew support widget
DeskCrew adds live chat and ticketing to any Strapi-powered site. The widget installs in the frontend that renders your content, never in Strapi itself.
One paste on Strapi
One script tag. No build step, no package to maintain, nothing that can break on a platform update. The exact steps are below.
AI drafts, humans approve
The AI drafts replies grounded in the knowledge base you publish, and every draft waits in an approval queue until a human sends it.
Every conversation is a ticket
Widget chats, emails, and board posts land in one dashboard with full history; visitors who leave get their answer by email.
Free plan, no card
The free plan includes the chat widget, a public knowledge base, and ticketing. Start free and upgrade only when you outgrow it.
How to install DeskCrew on Strapi
Strapi is headless (visitors load your frontend, not Strapi), so the widget goes in the app that renders your site (Next.js, Astro, Nuxt, or any template).
Paste the DeskCrew widget snippet into that frontend’s shared layout <head>. The Next.js, Astro, and Nuxt guides show the exact one-liner for each.
Deploy your frontend. The chat bubble appears on every page; your real key and board slug are on the DeskCrew dashboard’s Install page.
<script src="https://deskcrew.io/desk.js" data-key="pub_YOUR_KEY" data-board="your-board" defer></script>
pub_YOUR_KEY and your-board are placeholders. Your real widget key and board slug are in your DeskCrew dashboard under Install (free signup, no card).
DeskCrew vs the usual suspects
| DeskCrew | Tidio | Crisp | Zendesk | |
|---|---|---|---|---|
| Free tier | Yes. Free plan, no card | Yes (limited) | Yes (basic) | Free trial only |
| AI included | Yes. AI drafts on every plan, human-approved | Paid add-on | Higher plans | Paid add-on |
| Setup | About 2 minutes. One script tag or plugin | Minutes. Script tag | Minutes. Script tag | Longer. Full workspace setup |
| Price floor | $0 free plan · paid from $29/mo | Free plan; paid tiers above | Free plan; paid tiers above | Per-agent pricing, no free plan |
Competitor cells generalize their public pricing pages. Always check current plans.
DeskCrew has a free plan with no card. Chat widget, public knowledge base, and ticketing included. Every new workspace starts with full Team features free for 14 days, and paid plans start at $29/mo. Full details on the pricing page.
FAQ. add live chat to Strapi
Where does a chat widget go on a Strapi site?
In the frontend that renders your content. Strapi only serves the API. Paste the script tag into that app’s base layout (Next.js, Astro, Nuxt, or whatever renders your pages) and every page gets the widget.
Is there a Strapi plugin for DeskCrew?
None is needed. The widget never touches the Strapi admin or API. It is one script tag in the frontend’s base layout; Strapi keeps serving content exactly as before.
My Strapi frontend is Next.js, Astro, or Nuxt, which guide do I follow?
Whichever renders your site: the Next.js guide (one next/script tag in app/layout.tsx), the Astro guide (base-layout head), or the Nuxt guide (app.head.script in nuxt.config). Each install is one line.
Is the DeskCrew widget free?
Yes. DeskCrew’s free plan includes the chat widget, a public knowledge base, and ticketing, no card required.
Where do chats from my Strapi site go?
Every conversation becomes a ticket in your DeskCrew dashboard. The AI drafts a reply grounded in your knowledge base, a human approves it, and visitors who already left get the answer by email.