Add live chat to Webflow. DeskCrew support widget
DeskCrew adds AI live chat, a help center, and ticketing to a Webflow site with one paste in Site settings → Custom code. No app or embed element needed.
One paste on Webflow
One script tag. No build step, no package to maintain, nothing that can break on a platform update. The exact steps are below.
AI drafts, humans approve
The AI drafts replies grounded in the knowledge base you publish, and every draft waits in an approval queue until a human sends it.
Every conversation is a ticket
Widget chats, emails, and board posts land in one dashboard with full history; visitors who leave get their answer by email.
Free plan, no card
The free plan includes the chat widget, a public knowledge base, and ticketing. Start free and upgrade only when you outgrow it.
How to install DeskCrew on Webflow
In Webflow, open your site’s Site settings and click the Custom code tab.
Paste the DeskCrew widget snippet into the Head code field and click Save.
Publish your site. The chat bubble appears on every page; your real key and board slug are on the DeskCrew dashboard’s Install page.
<script src="https://deskcrew.io/desk.js" data-key="pub_YOUR_KEY" data-board="your-board" defer></script>
pub_YOUR_KEY and your-board are placeholders. Your real widget key and board slug are in your DeskCrew dashboard under Install (free signup, no card).
Note: Site-wide custom code in Webflow requires a paid site plan (or a paid Workspace). Free staging sites on webflow.io can’t load head code.
DeskCrew vs the usual suspects
| DeskCrew | Tidio | Crisp | Zendesk | |
|---|---|---|---|---|
| Free tier | Yes. Free plan, no card | Yes (limited) | Yes (basic) | Free trial only |
| AI included | Yes. AI drafts on every plan, human-approved | Paid add-on | Higher plans | Paid add-on |
| Setup | About 2 minutes. One script tag or plugin | Minutes. Script tag | Minutes. Script tag | Longer. Full workspace setup |
| Price floor | $0 free plan · paid from $29/mo | Free plan; paid tiers above | Free plan; paid tiers above | Per-agent pricing, no free plan |
Competitor cells generalize their public pricing pages. Always check current plans.
DeskCrew has a free plan with no card. Chat widget, public knowledge base, and ticketing included. Every new workspace starts with full Team features free for 14 days, and paid plans start at $29/mo. Full details on the pricing page.
FAQ. add live chat to Webflow
How do I add live chat to a Webflow site?
Open Site settings → Custom code, paste the DeskCrew script tag into the Head code field, save, and publish. It ships on every page. No embed element on each page, no app.
Does Webflow allow custom code?
Yes. Site settings has a Custom code tab with Head code and footer code fields (up to 50,000 characters each), plus per-page custom code. It requires a paid site plan or a paid Workspace.
Do I need a paid Webflow plan to add a chat widget?
For site-wide head code, yes. Webflow gates custom code behind a paid site plan (or a paid Workspace). That is a Webflow restriction; the DeskCrew widget itself is free.
Do I need a developer to add DeskCrew to Webflow?
No. The install is one paste into Site settings → Custom code. Your widget key and board slug come from the DeskCrew dashboard’s Install page, and there is nothing to rebuild when you redesign.
Will the widget break my Webflow interactions or design?
No. The widget renders inside its own Shadow DOM, so its styles can’t leak into your Webflow classes or interactions, and the script tag is deferred, so it never blocks your page render.
Where do chats from my Webflow site go?
Every conversation becomes a ticket in your DeskCrew dashboard. The AI drafts a reply grounded in your knowledge base, a human approves it, and visitors who already left get the answer by email.