DeskCrew. The WooCommerce helpdesk plugin
DeskCrew gives your WooCommerce store AI live chat, ticketing, and a help center with one plugin. The same free WordPress plugin, no code required.
A real plugin. Settings page, no code
Install the plugin on WooCommerce, paste your widget key on its settings page, and it registers your site's domain with DeskCrew automatically.
AI drafts, humans approve
The AI drafts replies grounded in the knowledge base you publish, and every draft waits in an approval queue until a human sends it.
Every conversation is a ticket
Widget chats, emails, and board posts land in one dashboard with full history; visitors who leave get their answer by email.
Free plan, no card
The free plan includes the chat widget, a public knowledge base, and ticketing. Start free and upgrade only when you outgrow it.
How to install DeskCrew on WooCommerce
The DeskCrew plugin is coming to the marketplace listing. The steps below (or the one-line snippet) work today.
Install and activate the DeskCrew WordPress plugin on your store. WooCommerce runs on WordPress, so one plugin covers both. (Coming to WordPress.org; until then, the snippet below pastes into your theme header.)
In wp-admin, open Settings → DeskCrew.
Paste your widget key (pub_…) and board slug from your DeskCrew dashboard’s Install page.
Save. The widget shows on every page of your store, product and cart pages included.
<script src="https://deskcrew.io/desk.js" data-key="pub_YOUR_KEY" data-board="your-board" defer></script>
pub_YOUR_KEY and your-board are placeholders. Your real widget key and board slug are in your DeskCrew dashboard under Install (free signup, no card).
DeskCrew vs the usual suspects
| DeskCrew | Tidio | Crisp | Zendesk | |
|---|---|---|---|---|
| Free tier | Yes. Free plan, no card | Yes (limited) | Yes (basic) | Free trial only |
| AI included | Yes. AI drafts on every plan, human-approved | Paid add-on | Higher plans | Paid add-on |
| Setup | About 2 minutes. One script tag or plugin | Minutes. Script tag | Minutes. Script tag | Longer. Full workspace setup |
| Price floor | $0 free plan · paid from $29/mo | Free plan; paid tiers above | Free plan; paid tiers above | Per-agent pricing, no free plan |
Competitor cells generalize their public pricing pages. Always check current plans.
DeskCrew has a free plan with no card. Chat widget, public knowledge base, and ticketing included. Every new workspace starts with full Team features free for 14 days, and paid plans start at $29/mo. Full details on the pricing page.
FAQ. WooCommerce helpdesk plugin
Is there a free live chat plugin for WooCommerce?
Yes. DeskCrew’s free plan puts an AI support widget, a public knowledge base, and ticketing on your WooCommerce store. No card required. It installs as a standard WordPress plugin from a settings page.
Do I need a separate plugin for WordPress and WooCommerce?
No. One plugin covers both. WooCommerce runs on WordPress, so the DeskCrew WordPress plugin is the WooCommerce plugin: install it once and the widget shows across your store.
How do customers ask about their orders?
Through the chat widget on any page of your store. Product, cart, and account pages included. Each conversation becomes a ticket in your DeskCrew dashboard, and customers who leave the site get replies by email.
Can the AI answer shipping and returns questions?
Yes. Publish your shipping, returns, and sizing policies to your DeskCrew knowledge base and the AI drafts replies grounded in them. A human approves every draft before it reaches the customer.
Will the widget slow down my store?
No. It is one deferred script tag that loads after your page renders, in a Shadow DOM that cannot conflict with your theme. There is no server-side load on your store.
Can I route store support to Slack or email?
Yes. Paid plans sync tickets to Slack, Discord, and email, and every new workspace starts with full Team features free for 14 days, no card. Details are on the pricing page.