What happens to my tickets and knowledge base if I cancel?

Good question — here's what happens to your tickets and knowledge base if you cancel your DeskCrew subscription. **The short answer: your data stays accessible, but paid features lock. You drop back to the Free tier.** **What you keep:** - **Ticket history** — Past tickets remain visible in your dashboard. Nothing is deleted. - **Knowledge base articles** — Your KB articles stay intact and accessible. - **Public board** — Your KB, roadmap, and changelog remain public if you had them enabled. **What changes on cancel:** - You drop from your paid plan (Pro/Team/Agency) to the Free tier - Free tier includes ~100 conversations/mo and ~25 AI auto-drafts/mo - Features above Free tier stop: white-label/custom domain, email-to-ticket, Slack/Discord integrations, CSAT surveys, outbound webhooks, multi-widget, REST API - AI resolutions beyond the free ~25/mo are no longer available **Data retention:** Your workspace data remains in your account. DeskCrew does not delete your data on cancellation. If you need a full export or account deletion, contact the DeskCrew team through the dashboard. **If you want to come back:** Resubscribe to Pro ($290/yr) or Team ($790/yr) and your paid features restore immediately. No data loss, no reconfiguration needed. Your KB, ticket history, and settings are all waiting. **One thing to check before canceling:** Review your KB articles and ticket history to make sure you have what you need. If you're canceling because of a specific issue, the DeskCrew team may be able to help — reach out through the dashboard or Discord community. If you're considering canceling because of a specific limitation, let me know — there might be a plan or setting that addresses it.