What happens if I go over my AI reply allowance?

Hi — great question before a busy month. Here's exactly what happens when you pass your AI allowance (DeskCrew meters **AI resolutions**, not every chat message): **If you're on Free** - Free includes **25 AI resolutions** per month (and 100 conversations). - Free has **no overage billing**. When you hit the cap, the AI allowance stops for the period instead of charging extra. - Your desk still works: tickets, human replies, and the rest of the product keep going — only the metered AI resolution allotment is capped. - Admins get a heads-up email at **80%** and **100%** of a free allowance. **If you're on Pro, Team, or Agency** - Each plan includes a monthly AI-resolution allotment (Pro **150**; Team/Agency **750**). - Past the allotment, extra confirmed AI resolutions bill as metered overage on your next invoice: - **Pro**: $0.49 each - **Team / Agency**: $0.39 each - So on paid plans you are **charged automatically for overage** via Stripe metered billing — the assistant does not silently “just stop” the way Free caps. **What does *not* break** - Going over AI resolutions does not shut down your tickets or human support workflow. Humans stay in the loop either way (AI drafts still need human approval before send). **How to watch it live** - Open **Dashboard → Billing** (`/dashboard/billing`) for used vs included **AI resolutions** and conversations this period. - Invoices/receipts (including overage line items) are under **Manage billing** (Stripe Customer Portal). If you tell me which plan you're on (or about to pick) for that busy month, I can sanity-check the included allotment vs a rough resolution volume so you know whether to expect caps (Free) or overage (paid). — DeskCrew Support