What happens if I go over my AI reply allowance?

Hi — great question before a busy month.

Here's exactly what happens when you pass your AI allowance (DeskCrew meters AI resolutions, not every chat message):

If you're on Free

• Free includes 25 AI resolutions per month (and 100 conversations).
• Free has no overage billing. When you hit the cap, the AI allowance stops for the period instead of charging extra.
• Your desk still works: tickets, human replies, and the rest of the product keep going — only the metered AI resolution allotment is capped.
• Admins get a heads-up email at 80% and 100% of a free allowance.

If you're on Pro, Team, or Agency

• Each plan includes a monthly AI-resolution allotment (Pro 150; Team/Agency 750).
• Past the allotment, extra confirmed AI resolutions bill as metered overage on your next invoice:
  • Pro: $0.49 each
  • Team / Agency: $0.39 each
• So on paid plans you are charged automatically for overage via Stripe metered billing — the assistant does not silently “just stop” the way Free caps.

What does not break

• Going over AI resolutions does not shut down your tickets or human support workflow. Humans stay in the loop either way (AI drafts still need human approval before send).

How to watch it live

• Open Dashboard → Billing (/dashboard/billing) for used vs included AI resolutions and conversations this period.
• Invoices/receipts (including overage line items) are under Manage billing (Stripe Customer Portal).

If you tell me which plan you're on (or about to pick) for that busy month, I can sanity-check the included allotment vs a rough resolution volume so you know whether to expect caps (Free) or overage (paid).

— DeskCrew Support