How do I turn my support email into tickets an AI agent can answer?

Hi — keep the public address you already have. Forward it to DeskCrew. Each message becomes a ticket; if the AI assistant is on, it also drafts a reply from your published articles for you to approve.

This is on Pro, Team, and Agency (and during a free trial). On Free, Install shows an upgrade option instead of the inbox address.

1. Dashboard → Install → “Turn your support email into tickets.” Copy the inbox address. It looks like [email protected]. Copy it from that page. You can rename the handle (2–40 lowercase letters, numbers, or hyphens).

If you set forwarding before August 2026 using an address built from the board URL, switch to the Install-page address. The old form breaks if you rename the board.

2. Forward support@ (and help@, hello@, whatever you want) to that inbox:

• Gmail: Settings → Forwarding and POP/IMAP → Add a forwarding address. The confirmation arrives as a DeskCrew ticket — open it and click the link. Then “Forward a copy of incoming mail to” the inbox.
• Google Workspace: same, or Admin console → Apps → Gmail → Routing.
• Microsoft 365: Mail → Settings → Rules → Forward to the inbox address.
• Cloudflare: Email Routing → custom address → destination = inbox. Verify once (also a ticket).
• cPanel / registrars: a normal forwarder.

3. Send a test from a personal account. You should see a ticket within about a minute. If not, the inbox address was usually typed by hand — compare it to Install.

After that: you reply from the ticket; the customer gets email. Their reply threads back (and reopens a closed ticket). Auto-replies and bounces are filtered. Board URL changes do not break forwarding.

Optional Pro+: Install → “Send from your own domain” (two DNS records) so outbound is [email protected].

Turn on Dashboard → Branding → “AI assistant” if you want every inbound email to get a grounded draft in the approval queue. The AI only answers from published articles.