How do I turn emails sent to my support address into tickets?

Hi — yes. You keep your public address ([email protected] or whatever you already use). You just forward it to DeskCrew. Customers keep writing the same address; each message becomes a ticket.

This is on Pro, Team, and Agency (and during a free trial). On Free, the Install page will show an upgrade option instead of the inbox address.

1. Open Dashboard → Install and find “Turn your support email into tickets.” Copy the inbox address shown there. It looks like [email protected]. Copy it from that page — don’t type it from memory or from an old guide. You can rename the handle there (2–40 lowercase letters, numbers, or hyphens).

Older setups sometimes used an address built from the board URL. That still works if you already have it, but it breaks if you rename the board. Switch to the Install-page address if you set this up before August 2026.

2. At the service that handles your domain’s email, forward your public address to that inbox:

• Gmail (personal): Settings → See all settings → Forwarding and POP/IMAP → Add a forwarding address → paste the inbox address. Gmail sends a confirmation. That confirmation lands as a DeskCrew ticket — open it and click the link. Then choose “Forward a copy of incoming mail to” the inbox address.
• Google Workspace: same Gmail steps on the mailbox, or an admin routing rule (Admin console → Apps → Google Workspace → Gmail → Routing / Default routing).
• Microsoft 365 / Outlook: Mail → Settings → Rules → Add new rule → apply to all messages (or To = your support address) → Forward to the inbox address.
• Cloudflare: Email → Email Routing → custom address for [email protected] → Send to a destination = the inbox address. Verify once (that email is also a ticket). Specific rules beat a catch-all.
• cPanel / most hosts: Email → Forwarders → Add Forwarder from [email protected] to the inbox address.
• Namecheap, GoDaddy, and most registrars: free email forwarding in the DNS / email panel.

help@, contact@, hello@, sales@ can all forward to the same inbox. They land in one queue. Multiple sites: one workspace per site, each with its own inbox address.

3. Most providers send a one-time confirmation to prove you own the destination. It arrives as a ticket here. Open it and click the link.

4. Send a test from a personal account to your public support address. Within about a minute you should see a new ticket and a “New ticket in the queue” alert. If nothing arrives, the usual cause is a typed-by-hand inbox address — compare it character-by-character to the Install page.

After that:

• You reply from the ticket. The customer gets a branded email from your workspace.
• Their reply threads back onto the same ticket (and reopens it if it was closed). No extra setup.
• Auto-replies, bounces, and list mail are filtered.
• If the AI assistant is on, each inbound email also gets a suggested draft in your approval queue.
• Board URL changes do not break forwarding. The inbox address is separate.

Optional, Pro and above (and during trial): Dashboard → Install → “Send from your own domain” — two DNS records, then replies go out as [email protected]. Forwarding stays the same; this only changes the From on outbound mail.

That’s the whole setup. If you tell me which provider holds the mailbox (Gmail, Workspace, Microsoft 365, Cloudflare, or a host), I can stick to just those clicks.